Managed IT Support
Your business needs technology that just works.
SECURELY, EFFICIENTLY,
WITHOUT SURPRISES.
Local. Friendly. Professional.
We’re a local, full-service IT management team serving small and midsize businesses across the Bay Area. From user support to network security, we handle everything your business needs to stay connected and protected—all for a predictable monthly rate. And because we’re local, you get real support from real people.
What You Get with LMI Managed IT Services
Our service model includes unlimited support during business hours, proactive monitoring, and strategic consulting to align your IT with your business goals. We’ll help you streamline your services, get rid of redundant software, and optimize your systems so that it’s easier to onboard and train your team.
We think about your IT systems so you don’t have to!
The team structure ensures quality control and accountability which translates into increased up time and an enhanced end user experience. The LMi service pyramid is the basis of the support process.
IT Strategy:
IT Technical Account Managers will provide IT strategy consulting reviews with our clients and are responsible for overall technical success of the relationship. They focus and manage root cause analysis for recurring service issues and most importantly, they work with our clients to make sure IT is aligned with business goals.
IT Project Implementations:
Project Managers lead projects to completion. The Projects Team implements strategically planned improvements to our client’s IT systems. This team is also focused on emerging technologies and driving efficiencies through technology enhancements.
IT Support & Helpdesk:
Service Desk Managers lead our support team, which functions as the end user’s interface for all services issues, tickets, change management, etc. This team is comprised of Level I & II engineers.
Monitoring, Documentation, Automation, & Security:
Consider this the foundation of your IT systems management. Our management systems are focused on proactive support and service automation. Responsibilities include monitoring, patch management, and automating solutions.
Included Support
All the good stuff
USER SUPPORT
•Unlimited remote and onsite support
•Unlimited device support
•Security awareness training
•Phunnel™ VPN service
WORKSTATION SUPPORT
•24/7 health monitoring
•Unlimited remote and onsite support
•Advanced endpoint security
•Lifecycle management
NETWORK SUPPORT
•24/7 Internet, Wi-Fi, and network health monitoring
•Unlimited remote and onsite support
•Security updates
•Lifecycle management
SERVER SUPPORT
•24/7 health, warranty, and uptime monitoring
•Unlimited remote and onsite support
•Advanced endpoint security
•Lifecycle management
EMAIL SUPPORT
•24/7 health and security monitoring
•Unlimited support
•Google and M365 backups
•Advanced anti-spam/malware
BUSINESS ALIGNMENT
•Quarterly IT engagement meetings
•As-needed IT strategy consulting
•Monthly status reports
•Quarterly onsite technician visits